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  • What is porcelain tile?

    Porcelain tile is a very high density product, fired at high temperatures and has superior durability and a low water absorption rate. The glazes on porcelain tile are known for a higher range of color variation, giving a rich custom look. Porcelain tile is known for longevity and durability.

  • What are the primary components used to make porcelain?

    The primary components to make porcelain are clay, feldspar, and silica.
    Feldspar – composed of flint and aluminum silicate. Flint is a hard quartz used as a flux in a porcelain mixture to reduce the temperature at which liquid glass is formed which then helps to form the bonds between the grains during the vitrification processes that makes up the porcelain.
    Silica – a chemical compound formed by combining silicon and oxygen gas. This is most commonly used for firing the porcelain body. This helps to improve the physical properties for the final product.

  • What is a rectified tile?

    A rectified tile is a tile that has been mechanically finished on all sides to achieve uniformity and consistency.

  • Can floor tile be used on the wall?

    Yes; however, exterior applications require special precautions and installation methods. Please check with your Concept Surfaces’ representative or call us directly at 972.386.4900

  • Can wall tile be used on the floor?

    NO, because wall tiles tend to be thinner, smoother, and more delicate. Also, depending on the tile, because of the smoother surface of wall tile this can cause for a slicker surface when wet. Please check with your Concept Surfaces’ representative or call us direct at 972.386.4900

  • What is the proper way to offset tile in an installation?

    Recommended by the Tile Council of North America (TCNA), installations should be on a 1/3 or 33% offset on tile to reduce the greatest amount of lippage when installed.

  • What is the recommended grout joint width and can a tile be installed without using grout joints?

    Grout joint recommendations vary by product and application, and cannot be installed without one. For most products the recommended grout joint width is 1/8.

  • Can I use Polished tile on floors?


  • What is Cove Lighting and is it important?

    Cove Lighting is a form of indirect lighting built into ledges, recesses, or valances in a ceiling or high on walls of rooms, typically installed with a minimum clearance of 12 inches to prevent hot spots. This will direct the light upward towards the ceiling and down adjacent walls. It may be used as primary lighting or for aesthetic accents. The primary benefits of cove lighting is to hide light fixtures and to provide a balanced warm light to an area.

  • How can I tell if a tile is through bodied, color bodied, or ink jet bodied?

    Through body – tiles where the colors and patterns are consistent between the surface and body of the tile.
    Color body – using the most predominate pigment from the surface glaze for the tile body (also known as the bisque). This close color match makes it less noticeable when the tile get chipped or scratched.
    Ink Jet body – tiles that have printing on the underside of the glass to create any desired effect.

  • What is “slip rate?”

    Slip rate is determined by Coefficient of Friction (COF). COF is the ration between two forces necessary to move one surface horizontally over another and the pressure between the two surfaces.

  • What is Dynamic Coefficient of Friction (DCOF)?

    Dynamic Coefficient of Friction (DCOF) specifically tests the friction of an object that is already in motion and is the tile’s rating for how slip-resistant they are, according to the force needed to start two surfaces sliding. For an example, a person walking onto a surface and stepping onto the tile.

  • How to pay/what payments do we accept?

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    We accept checks, all major credit cards (with an additional 3% convenience fee), or ACH/wire Transfers.

  • How do I maintain my porcelain tile?

    For maintenance and care information, click here

  • Where can I go to get a Quote?

    For a more prompt response please send an e-mail to our Quotes Department at

  • How do I order samples?

    To request samples, click here